saleSelas · Inbound Sales
Your Sales Line,
Ready in Minutes
Configured for IVR ? single rep ? voicemail + SMS follow-up, 9 am – 5 pm Monday–Friday.
Your Call Flow
??
Inbound
Call
Inbound
Call
caller dials
your number
your number
??
Business
Hours?
Business
Hours?
M–F 9am–5pm ET
??
IVR
Menu
IVR
Menu
press to route
??
Your
Rep
Your
Rep
direct dial
??
Voice-
mail
Voice-
if no answer
??
SMS
Follow-up
SMS
Follow-up
auto-sent
Business Hours
Mon–Fri, 9am–5pm ET
Call Handling
IVR ? Rep ? Voicemail
Follow-up
SMS sent on voicemail
1
Your Sales Rep
The number that rings when a caller presses “Sales” in the menu.
Not set
The mobile or desk number Twilio will dial. Must include country code.
If unanswered, falls to voicemail after this many seconds.
Optional override — useful to show your Twilio number.
Record Calls
Recordings stored in your Twilio account. Useful for training and compliance.
2
IVR Menu
What callers hear and which key connects them to your rep.
Enabled
Tip: keep it under 20 seconds. Callers will hear this before pressing a key.
| Key | Destination | Action |
|---|---|---|
| ? Dial Rep | ||
| ? Voicemail |
3
Voicemail
Plays when no one answers or caller presses 2.
Enabled
Transcribe Voicemails
Twilio will convert recordings to text and include them in notifications.
4
SMS Follow-up
Auto-sent to the caller after they leave a voicemail.
Enabled
Keep under 160 characters to send as a single SMS. 0/160
Your Twilio SMS-capable number. Must be configured in your Twilio account.
Also send SMS for after-hours calls
Callers who ring outside business hours will also receive this text.
5
After-Hours Message
Plays on nights, weekends, and when outside 9am–5pm ET (UTC 14–22).
M–F 9–5 ET
14 = 9am ET · 16 = 9am PT · 8 = 9am BST
22 = 5pm ET · 24/0 = 5pm PT
Offer voicemail after hours
Plays the after-hours message then prompts caller to leave a message.
6
Notifications
Get alerted the moment a voicemail arrives.
Optional
Sent via WordPress wp_mail() with transcript included.
A text is sent to this number on every new voicemail.
7
Twilio Webhook URL
Paste this into your Twilio phone number’s Voice webhook field.
Configured
Stored in WP option
saleselas_voice_webhook_url. Defaults to {plugin_url}/voice/index.php.
If Twilio is already pointed at a custom URL like
modular-engine/v1/twilio-voice,
paste it here. This updates saleselas_voice_webhook_url so all TwiML
action callbacks (gather, voicemail, dial status) use the correct endpoint.
Leave blank to keep the default.
Setting up in Twilio console:
Go to Phone Numbers → Manage → Active Numbers → click your sales number →
under Voice & Fax → A Call Comes In, set Webhook to the URL above with method POST.